Privacy Policy

Effective date: 1st November 2024 

At Essex Sports Massage, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services and visit our website. Please read this policy carefully to understand our practices.

1. Information We Collect

We collect and process the following types of personal data:

• Personal Information: Name, email address, phone number, home address, and emergency contact details.

• Sensitive Information: Allergies, medical history, current medical concerns, and information on injuries.

• Payment Information: We use FRESHA to process payments. We do not store or manage your payment information directly; FRESHA handles payment details according to their privacy policy.

• Technical Data: Data collected through cookies and similar technologies when you visit our website (see the “Cookies” section below).

2. How We Collect Your Data

We collect your personal data through the following methods:

• Booking System: When you schedule an appointment with us via our booking system (FRESHA).

• Intake Form: When you fill out our intake form for medical history and service customization.

• Direct Communication: Information provided through conversations or communications with you, either in person, via email, or phone.

3. How We Use Your Data

We use your personal data for the following purposes:

• To Provide Services: Customising our sports massage services based on your medical history, injuries, and current concerns.

• To Communicate with You: Sending key information, promotions, confirmations, reminders, or information regarding your appointments, as well as responding to your inquiries.

• For Payment Processing: Handling payments securely through FRESHA.

• For Compliance and Legal Purposes: Retaining records in compliance with legal and regulatory requirements.

4. Sharing Your Data

We respect your privacy and only share your data with third parties when necessary:

• Booking and Payment Processing: We use FRESHA to handle appointment scheduling and payment processing. FRESHA operates under its own privacy and data protection policies.

• Legal Obligations: We may share data when required by law or to protect the rights, safety, or property of Essex Sports Massage, our clients, or others.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory obligations. Sensitive health-related data will be retained as required by health and medical standards, typically for a period of 7 years.

6. Data Security

We take appropriate security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage, access control, and encryption where possible.

7. Your Rights

You have rights regarding your personal data, including:

• Access and Correction: You may request access to your personal data or correction of any inaccurate or incomplete information.

• Deletion: You can request deletion of your data, subject to our legal obligations for record-keeping.

• Opt-Out: If you wish to opt out of marketing communications (if applicable), please follow the unsubscribe instructions or contact us at info@essexsportsmassage.com

To exercise any of these rights, please contact us at info@essexsportsmassage.com

8. Cookies

Our website may use cookies to enhance your browsing experience, analyse traffic, and deliver personalised content. You may choose to accept or decline cookies through your browser settings. Declining cookies may affect certain functionalities of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you of significant changes by email or via our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Essex Sports Massage

Email: info@essexsportsmassage.com